...

Visit us at https://support.winbooks.be
No account yet? request yours at https://forms.winbooks.be/ResellersAccountsCreation

"Not permitted" in Confluence search engine for Service Desk customers

When you are in the Documentation for dealers : 

Image Added

and you try using the Live Search by entering a keyword and hitting Enter, customers without Confluence license/access will get a Not Permitted message.

Image Added

This is a known problem at Atlassian. Despite the fact that this bug is beyond WinBooks' control, the company can provide necessary licenses to solve the problem.

The licenses will be provided FOR FREE under the following conditions :

• the user belongs to a company recognised as a WinBooks Silver or Gold partner
• the user passed his certification for this documentation part

If those conditions are not fulfilled, a user can request an access to the Confluence technical documentation. This request will be charged 120 €/year to the user.

Please note, to let Atlassian know that this problem needs to be solved, go here and vote for this issue :

Image Added

Image Added