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titleCliquez ici pour afficher la liste des codes d'erreur renvoyés par le terminal Banksys...
CodeErreur
0000Result OK

Result Unknown
5015Transaction status forwarded to external device without interpretation by the terminal(credit card)

Request not taken into account terminal busy
4009Bad protocol state(terminal busy with the previous action)

Result Not Ok
1501Technical Problem
1503Entered amount invalid
1504iep_host_id not valid
1505pur_id_ac_pub error
1506purse in red list
1508purse is locked for credit
1509purse is locked for debit
1512Purse expired
1513ICC state error
1516recovery error
1517purse key identifier error
1518purse balance is too large
1520pur_id_ext_ac_pub error
4000The parameter STATE INFORMATION is set to allways follow see at the bottom of this array to resolved it
4001No purse in reader and time out expired
4002No validation by the customer and time out expired
4004Request aborted by the VMC
4005Insufficient purse balance
4006Bad value in a field
4008Invalid message length
4010Application not supported
4011Time-out on fallback card reading
5001Technical problem
5002Rejection by the host
5003Double operation (consecutive transactions with same amount and same card)
5004Technical problem at host level
5005Unrecoverable problem
5006Stop customer
5008Invalid currency
5009Rejection by the terminal
5010Communication problem (wrong phone nr,...)
5011Rejection of balance request (only C-ZAM/SMASH/PTI)
5012Floor limit exceeded (credit card)
5013Transaction refused by the terminal in EMV mode (credit card)
5014Transaction refused by the card (credit card)
5016The „Maximal Transaction Number per (Calendar) Month‟ is reached
5017The maximal number of uncollected journals in terminal reached
5018Service TINA (already) activated
5019Service TINA (already) deactivated
5020Acquirer does not support service activation
5021Maximum transaction records is reached
5022Maximum number of TINA activation reached
5023Amount higher than authorized amount
5024Problem linked to card
7000-7999Incident codes for Added Application

Erreur 4000 

Panel
titleManage Terminal

You must disable this via the terminal:
• Press STOP - OK - MENU in sequence
• 3.
• 0.
• 9.
• 1235789 + OK
• 4. Hardware settings
• 2. ECR protocol
• NVIC OK
• Ticket OK
• Ticket width OK
• STATE INFORMATION must be "BY ECR", not "ALWAYS"

Erreur 60 OU PDV_STATE dans le log

Code Block
24/06/2019 09:58:22:831 --> 24/06/2019 09:58:22:831 --> Champ(4 - IEP_TX) -- 00 00 --> - 00
24/06/2019 09:58:22:831 --> 24/06/2019 09:58:22:831 --> Champ(9 - PDV_STATE) -- 00 00 00 00 --> - 00
24/06/2019 09:58:22:831 --> 24/06/2019 09:58:22:831 --> Champ(22 - TYPE DE MESSAGE) -- 60 -->  - 00

Si vous rencontrez ce log, veuillez faire la procédure ci-dessus

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ASTUCES

Il est possible de désactiver le Log se trouvant dans le répertoire de banksys en plaçant ce qui suit dans le fichier c:\SrvTerminal\srvTerminal.ini
DISABLE_LOG=YES

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Environnement Citrix - réglage spécifique 

Parfois, le terminal confirme que c'est bien payé mais la confirmation vers Logistics n'est pas faite.

En fait, Logistics veut créer ou déplacer un fichier mais l'action n'est pas effectuée ou effectuée trop tard.

Il faut alors éditer ces paramètres dans la base de registre : 

HKLM\System\CurrentControlSet\Services\picadm\Parameters
CacheTimeout = 0
DirCacheTimeout = 0
RemoveableCacheTimeout = 0


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